TEAM CAREPAL – Privacy Policy (Canada)
Team CarePal- Platform Privacy Policy
Last Updated: May 2026
CND Creations Ltd. operating as Team CarePal (“Team CarePal”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information processed through the Team CarePal Platform (the “Platform”). This Platform Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded when individuals and organizations use the Team CarePal Platform and its related application features and services (the “Services”).
This Policy applies only to the Team CarePal Platform and Services. It does not apply to the public Team CarePal website, marketing websites, or online content held outside the platform.
By accessing or using the Platform, you consent to the collection, use, and disclosure of personal information as described in this Policy. Where you interact with the personal or health information of another individual (such as the personal information of a family member or patient), you represent that you have the legal authority and required consent to do so.
Applicable Privacy Legislation
Team CarePal is committed to complying with applicable Canadian privacy legislation, including federal and provincial private-sector privacy laws and applicable health privacy legislation where health information is involved. Privacy requirements may vary by jurisdiction. This Policy describes Team CarePal’s general information handling practices for the Platform and is intended to be applied in a manner consistent with applicable legal requirements. Where there is any inconsistency between this Policy and applicable law, the law will prevail.
What Is Personal Information?
“Personal information” means information about an identifiable individual, excluding business contact information used solely for business communications. This may include health information where such information relates to an identifiable individual and is processed through the Platform.
Personal Information We Collect Through the Platform
Depending on user role and how the Platform is used, Team CarePal may collect and process the following categories of information:
User and Account Information
- Name
- Email address
- Phone number
- Account credentials and role-based access information
Care Recipient Information
- Where authorized by the user and applicable consent has been obtained:
- Name or identifier of the care recipient
- Age range or date of birth
- Health-related information entered into the Platform
Financial Information
- Payment and billing information required to support Platform subscriptions or Services
Technical and Usage Information
- IP address
- Device and browser type
- Operating system
- Platform usage logs
- Security and audit log information
Team CarePal collects personal information directly from Platform users or from authorized third parties acting on behalf of the user. Users are responsible for ensuring appropriate consent has been obtained before entering personal or health information of another individual into the Platform.
Purposes for Collection, Use, and Disclosure
Team CarePal collects, uses, and discloses personal information for purposes related to the operation and improvement of the Platform, including:
- Providing and administering the Platform and Services
- Creating, managing, and supporting user accounts
- Facilitating authorized information sharing and collaboration
- Providing technical support and responding to inquiries
- Maintaining Platform security, integrity, and auditability
- Preventing fraud, misuse, or unauthorized access
- Complying with legal and regulatory obligations
- Improving Platform functionality and user experience
Team CarePal may use de-identified or aggregated information derived from personal information for purposes such as platform analytics, system improvement, and service enhancement, provided that such information does not identify an individual. Personal information will not be used for purposes unrelated to the Platform without consent, unless permitted or required by law.
Disclosure of Personal Information
Team CarePal does not sell personal information.
Personal information may be disclosed:
- To Team CarePal employees, contractors, and service providers who require the information to support the Platform and are bound by confidentiality and security obligations
- To third-party service providers that support Platform infrastructure, payment processing, or technical operations
- Where required or permitted by law, including compliance with court orders or lawful regulatory requests
- In connection with a corporate transaction (such as a merger or asset sale), subject to appropriate confidentiality protections
- For additional purposes with explicit user consent
Health information entered into the Platform remains under the control of the authorized user organization or individual responsible for that information.
Cross-Border Processing
Personal information processed through the Platform may be stored or processed in Canada or in other jurisdictions by Team CarePal or its service providers. Where personal information is processed outside of an individual’s province or country, it remains subject to appropriate contractual and security safeguards consistent with applicable Canadian privacy legislation.
Consent
Team CarePal relies on express or implied consent depending on the sensitivity of the information and the reasonable expectations of users. By using the Platform and providing personal information, users consent to the collection, use, and disclosure of that information as described in this Policy.
Users may withdraw consent subject to legal or contractual restrictions. Withdrawal of consent may limit the ability to use the Platform or certain Services.
Safeguards and Security
Team CarePal employs administrative, technical, and physical safeguards appropriate to the sensitivity of the information processed through the Platform, including:
- Encryption of data in transit and at rest
- Role-based access controls
- Secure authentication mechanisms
- Audit logging and monitoring
- Vendor and service-provider security requirements
While Team CarePal takes reasonable measures to protect personal information, no system can be guaranteed to be completely secure.
Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, to meet contractual obligations, or as required by law.
Access and Correction
Users may request access to or correction of their personal information by submitting a written request. Team CarePal may require verification of identity before processing such requests and may refuse access where permitted or required by law.
Privacy Inquiries
Questions or concerns about this Platform Privacy Policy or Team CarePal’s information handling practices may be directed to:
Team CarePal Privacy Contact:
Email: admin@teamcarepal.com
If an individual is not satisfied with Team CarePal’s response to a privacy concern, they have the right to contact the privacy commissioner in their jurisdiction in accordance with applicable privacy legislation.
Changes To This Privacy Policy
This Platform Privacy Policy may be updated from time to time to reflect changes in legal requirements or Platform practices. Updated versions will be made available to Platform users. Continued use of the Platform constitutes acceptance of the updated Policy.