To address these challenges, the home partnered with Team CarePal and BioMD Consulting Ltd. to co-design and validate a new model for family communication. The project engaged families, residents, and staff through surveys, focus groups, and interviews to uncover what meaningful, consistent communication looks like in practice.

Using the Team CarePal platform, staff and families tested new ways of sharing updates, managing permissions, and coordinating across departments. Together, they built a clearer framework for role-based communication and developed a practical adoption plan that aligned with real workflows.

Results:

The study revealed that consistent, transparent communication significantly increased trust and satisfaction among families while reducing stress for staff. It led to new app features, integration pathways with electronic medical records, and the development of a scalable model for improving family engagement across continuing care organizations.

This work proved that when technology supports relationships—not replaces them—it can transform how families and care teams connect.